Every issue we’ve heard of, in the order we hear them.
Getting started
Where do I find my sticker code?
It’s the short code printed just under the QR on the sticker itself, and it looks like a7k2-9xqp. Type it at the setup page, hyphen optional. New to Lullavo? Quick start walks the whole thing end to end.
I’m trying to buy stickers, not set one up
You want the packs. The setup flow is only for stickers you already have in hand.
Sign-in issues
My code doesn’t work
Each 6-digit code works once and lasts 1 hour. Use the newest email if you asked more than once. Request a new code at /login.
I never receive the sign-in email
- Check spam.
- Make sure it is the email you activated with.
- Check for typos.
- If you asked for several codes quickly, wait a few minutes and try again.
QR / listener page issues
The QR won’t scan
- Use the phone’s regular camera app.
- Tilt the phone slightly; a glossy sticker can reflect light.
- Hold the phone about 4 to 8 inches away.
- Or type the short code at lullavo.com/start.
Audio won’t play
- Refresh the page.
- Check the phone isn’t muted.
- Try another browser.
Recording issues
“No microphone”
Allow microphone access in your browser and refresh. On an iPhone: Settings, then Safari, then Microphone.
My recording failed to save
- Stay on the page until you see the confirmation.
- Check your internet connection.
- The book reading can be up to 30 minutes, plus a short hello and goodbye.
I saved before I was ready!
You have 7 days to re-record from your first save. Go to My recordings and press Re-record.
Download issues
A large download of many recordings can take up to 24 hours to arrive by email. See Downloading recordings.
Sticker issues
I lost or damaged a sticker
Send us a note with the short code (if you remember it). We can send a replacement that plays the same recording.
Still stuck? Write to the contact form. We usually reply within one business day.
More in help
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