Every issue we’ve heard of, in the order we hear them.
Sign-in issues
“Invalid link” or “Expired link”
Sign-in links are valid for 1 hour and single-use. Request a new one at /login.
I never receive the sign-in email
- Check spam.
- Verify the email is the one you activated with.
- Check for typos.
- If you requested several quickly, rate limits pause for a few minutes.
QR / listener page issues
The QR won’t scan
- Use the phone’s stock camera app.
- Tilt the phone slightly; glossy sticker can reflect.
- Hold about 10–20 cm away.
- Fallback: type the short code at lullavo.com/start.
Audio won’t play
- Refresh the page.
- Check the phone isn’t muted.
- Try another browser.
Recording issues
“No microphone”
Grant microphone permission in your browser and refresh. On iOS Safari: Settings → Safari → Microphone.
My recording failed to save
- Stay on the page until you see the confirmation.
- Check your network.
- The recorder caps at 15 minutes total.
I saved before I was ready!
You have 7 days to re-record from your first save. Go to My recordings and press Re-record.
Download issues
Bulk export emails can take up to 24 hours for large archives; see Downloading recordings.
Sticker issues
I lost / damaged a sticker
Email hello@lullavo.com with the short code (if you remember it). We can re-issue a replacement pointing at the same recording.
Still stuck? Write to hello@lullavo.com. We usually reply within one business day.
More in help
← All help topics · Still stuck? Email hello@lullavo.com.
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