Every issue we’ve heard of, in the order we hear them.
Getting started
Where do I find my sticker code?
It’s the short code printed just under the QR on the sticker itself, and it looks like a7k2-9xqp. Type it at the setup page, hyphen optional. New to Lullavo? Quick start walks the whole thing end to end.
I’m trying to buy stickers, not set one up
You want the packs. The setup flow is only for stickers you already have in hand.
Sign-in issues
“Invalid link” or “Expired link”
Sign-in links are valid for 1 hour and single-use. You can also skip the link entirely: the same email carries a 6-digit code you can type on the sign-in screen. Or request a fresh email at /login.
I never receive the sign-in email
- Check spam.
- Verify the email is the one you activated with.
- Check for typos.
- If you requested several quickly, rate limits pause for a few minutes.
QR / listener page issues
The QR won’t scan
- Use the phone’s stock camera app.
- Tilt the phone slightly; glossy sticker can reflect.
- Hold about 10–20 cm away.
- Fallback: type the short code at lullavo.com/start.
Audio won’t play
- Refresh the page.
- Check the phone isn’t muted.
- Try another browser.
Recording issues
“No microphone”
Grant microphone permission in your browser and refresh. On iOS Safari: Settings → Safari → Microphone.
My recording failed to save
- Stay on the page until you see the confirmation.
- Check your network.
- The main recording caps at 30 minutes.
I saved before I was ready!
You have 7 days to re-record from your first save. Go to My recordings and press Re-record.
Download issues
Bulk export emails can take up to 24 hours for large archives; see Downloading recordings.
Sticker issues
I lost / damaged a sticker
Send us a note with the short code (if you remember it). We can re-issue a replacement pointing at the same recording.
Still stuck? Write to the contact form. We usually reply within one business day.
More in help
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