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Updated October 26, 2026. This policy applies to all orders. It is part of our Terms of Service.
Shipping
We ship Lullavo sticker packs within the United States from our own site. Ordering from outside the US? Our Etsy shop ships worldwide, and Etsy calculates international shipping and any taxes right at checkout, so there is nothing extra to sort out.
Processing time
Most orders ship within 2 business days of purchase. Most packs ship from our fulfillment partner via USPS or UPS.
Delivery time
- Standard shipping (US): 3 to 7 business days after processing.
- Expedited: 1 to 2 business days (where offered).
Shipping timelines are estimates. Delays caused by the carrier, weather, or peak seasons are outside our control. Ordering for a birthday, shower, or other fixed date? Give it 10 days to be safe.
Shipping cost
Free shipping on every US order, no minimum.
Tracking
A tracking number is emailed when your order ships.
Lost or damaged packs
If your pack arrives damaged or doesn’t arrive at all, use the contact form within 30 days of the ship date with your order number. We’ll replace the pack at no cost.
Returns and refunds
Unactivated packs
If no sticker in the pack has been claimed to a Lullavo account yet, you can return the pack within 14 days of delivery. We’ll email you a prepaid return label, and a $7 restocking fee is deducted from your refund, which goes back to your original payment method once we receive the return.
Activated packs
Once a sticker in a pack has been activated (claimed by an account), the pack is considered used and is non-refundable.
How to return
- Use the contact form to send your order number and reason for return.
- We’ll email you a prepaid return label.
- Ship the pack back using that label.
- Once received and inspected, we issue the refund to the original payment method within 7 business days.
Exchanges
We don’t process direct exchanges. Return the original and place a new order.
Contact
Use the contact form for any shipping or return question.
