Effective August 8, 2026. This policy is part of our Terms of Service.

Shipping

We ship Lullavo sticker packs within the United States from our own site. Ordering from outside the US? Our Etsy shop ships worldwide, and Etsy calculates international shipping and any taxes right at checkout, so there is nothing extra to sort out.

Processing time

Orders are typically processed within 1 to 2 business days of payment. Most packs ship from our fulfillment partner via USPS or UPS.

Delivery time

• Standard shipping (US): 3 to 7 business days after processing.
• Expedited: 1 to 2 business days (where offered).

Shipping timelines are estimates. Delays caused by the carrier, weather, or peak seasons are outside our control. Ordering for a birthday, shower, or other fixed date? Give it 10 days to be safe.

Shipping cost

Calculated at checkout based on destination and pack size.

Tracking

A tracking number is emailed when your order ships.

Lost or damaged packs

If your pack arrives damaged or doesn’t arrive at all, email the contact form within 30 days of the ship date with your order number. We’ll replace the pack at no cost.

Returns and refunds

Unopened, unused packs

You may return an unopened sticker pack within 30 days of delivery for a full refund of the product price (shipping costs are not refundable). Return shipping is the customer’s responsibility unless the return is due to our error.

Activated packs

Once a sticker in a pack has been activated (claimed by an account), the pack is considered used and is non-refundable.

How to return

1. Email the contact form with your order number and reason for return.
2. We’ll reply with a return address and any instructions.
3. Ship the pack back. We recommend a tracked service.
4. Once received and inspected, we issue the refund to the original payment method within 7 business days.

Exchanges

We don’t process direct exchanges. Return the original and place a new order.

Contact

the contact form for any shipping or return question.