One person you name. If the time ever comes, they can request your recordings.
A trusted contact is the person you’d want reaching us if you passed away or could no longer manage your Lullavo account. Naming them is optional, and nothing transfers until the time comes.
What naming a trusted contact does
- We save their name, email, and relationship to you.
- We send them a single email right away letting them know you’ve named them.
- It puts them first in line. Under Section 8A of our Terms of Service, if more than one person ever requests your recordings, a valid trusted-contact designation is honored first.
- No account is created for them.
What it does NOT do
- Doesn’t give them access to your recordings while you can manage your own account.
- Doesn’t auto-transfer your account on any event; every transfer goes through the review below.
- Doesn’t replace a will or estate plan. If you want your recordings handled a particular way, tell your trusted contact and put it in your estate documents too.
Setting a trusted contact
- Open Account settings.
- Add name, email, relationship, and an optional note.
- Press Save.
Changing or removing them
Same card, any time. If you change the email, the new contact gets a fresh “you’ve been named” email, and the previous contact gets a short removal notice.
What happens if the time comes
Your trusted contact visits lullavo.com/transfer-request, fills in their information, uploads a supporting document (such as a death certificate or documentation of legal authority), and submits. Our team reviews within 5 business days, by hand. The full process — including how we handle competing requests, and our promise never to delete a recording while a claim is unresolved — is set out in Section 8A of our Terms of Service. See Transfer request.
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